Contact information

Contact information — Mascotas360s

Last updated: 29 October 2026

You can contact Mascotas360s with questions about products, purchases, invoices, payments, shipping, returns, guarantees or complaints.

1. Business owner and contact details

Trading name: Mascotas360s

Owner: John Alejandro Correa López, a sole trader operating as a self-employed business owner.

Tax identification number (NIF): 04244161V

Email: john@mascotas360s.es

Telephone: +34 624 76 43 42

Address: Paseo de la Convivencia, 4, Portal 1, 1C, 28850 Torrejón de Ardoz, Madrid, Spain

Website: https://mascotas360s.es

The business operates through an online store. This address is not a physical shop open to the public.

2. Customer service

We answer questions about product features and availability, help with purchases, payments and invoices, order status and tracking, shipping and delivery, returns and refunds, defective products, guarantees and complaints.

We will handle requests diligently and within the applicable statutory time limits.

3. Order enquiries

To help us handle your enquiry, provide your order number, the name used for the purchase and a description of your question. If you do not have the order number, you may provide other information that allows us to identify the purchase.

We will never ask you for passwords or full bank details by email.

4. Shipping

We ship to European Union countries enabled in our store, subject to the availability of each product and the destination address.

Shipping availability may vary between products and variants. Available options for the address provided are displayed before completing the purchase.

We do not ship to the Canary Islands, Ceuta or Melilla. Territories with special tax or customs arrangements are available only when expressly enabled and their conditions are disclosed before payment.

We do not currently ship to countries outside the European Union.

Standard shipping is free with no minimum order to all enabled EU destinations. Availability and the total are shown before payment. Other services and costs require prior information and acceptance. Free transport does not mean tax exemption or acceptance of undisclosed customs charges.

For mainland Spain and the Balearic Islands, usual estimated delivery is 7–15 working days from confirmation, including preparation and transport. Saturdays, Sundays and public holidays are excluded. For other EU destinations, the product-and-destination delivery time will be disclosed before purchase confirmation; the Spanish estimate does not automatically apply. Agreed delivery times and statutory rights in case of delay remain protected.

5. Returns, refunds and guarantees

To notify us of withdrawal, request a return or report a defective product, email john@mascotas360s.es or write to our postal address.

Returns are received at: John Alejandro Correa López — Mascotas360s; Paseo de la Convivencia, 4, Portal 1, 1C; 28850 Torrejón de Ardoz, Madrid, Spain.

For a defective, damaged or incorrect product, contact us to arrange the appropriate remedy and transport at no cost to you.

See our Returns and Refunds Policy for the procedure, time limits and applicable costs.

6. Invoices

For questions about an invoice, email john@mascotas360s.es and identify the order. Invoices will identify the legal business owner; the trading name Mascotas360s may also appear.

Consumers are entitled to a paper invoice free of charge. Electronic invoicing requires their express consent, which they may withdraw by emailing the contact address.