Privacy Policy

Last updated: 27 August 2026

At Mascotas360s, we are committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use and protect personal data when you use our online store.

1. Data controller

Controller: Mascotas360s
Email: john@mascotas360s.es
Country: Spain

If you need to contact us about the processing of your personal data, you can email john@mascotas360s.es.

2. Personal data we may collect

Depending on how you use our store, we may collect the data necessary to provide our services, including:

• First and last name.
• Billing and/or delivery address.
• Email address.
• Telephone number, when necessary to manage an order or delivery.
• Information relating to orders placed.
• Information you provide when contacting us.
• Technical data necessary for the operation and security of the store, such as device and browser information and certain connection data.

Payment data is processed through the relevant payment service providers. Mascotas360s does not need to store your full bank card details.

3. How we use the data

We may use personal data to:

• Manage and process orders.
• Process payments.
• Prepare and manage shipments.
• Provide information about order status.
• Respond to customer enquiries and requests.
• Manage returns, refunds and complaints.
• Comply with legal and tax obligations.
• Prevent fraudulent use or abuse of the store.
• Maintain the security and proper operation of the website.
• Improve our products, services and shopping experience where a lawful basis exists.

We currently do not use the data to send a newsletter or regular commercial email communications.

4. Lawful basis

Depending on the circumstances, personal data processing may be based on:

• Performance of the sales contract when we need the data to manage an order.
• Compliance with legal obligations.
• Our legitimate interest in maintaining store security, preventing fraud and managing certain enquiries and operations.
• User consent where necessary for a specific processing activity.

Where processing requires consent, it will be specifically requested and may subsequently be withdrawn.

5. Service providers and third parties

To provide our services, certain data may be processed by providers of services necessary for the operation of the store, such as:

• Shopify, as the store’s technology platform.
• Payment service providers.
• Carriers and logistics operators.
• Suppliers or partners responsible for preparing or shipping certain products.
• Technology providers necessary to maintain and administer the store.

These third parties should only access the data necessary to provide the relevant services or where a legal obligation exists.

Where the services used involve international data transfers, the safeguards and mechanisms required by the relevant data protection legislation will apply.

6. Data retention

We will retain personal data for as long as necessary to fulfil the purposes for which it was collected.

Where a contractual relationship exists, data may be retained for the time necessary to manage the commercial relationship and comply with applicable legal, tax, accounting or other obligations.

Once the data is no longer needed, it will, where appropriate, be retained with access duly restricted during the applicable statutory periods.

7. User rights

Where applicable, you may exercise the following rights:

• Access to your personal data.
• Rectification of inaccurate or incomplete data.
• Erasure of your data.
• Restriction of processing.
• Objection to processing.
• Data portability where applicable.
• Withdrawal of consent where processing is based on consent.

To exercise your rights, email:

john@mascotas360s.es

Your request must specify which right you wish to exercise and provide the information necessary for us to identify the request.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD) if you consider that the processing of your personal data does not comply with applicable rules.

8. Security

Mascotas360s applies reasonable technical and organisational measures intended to protect personal data against unauthorised access, loss, alteration or misuse.

However, no electronic transmission or storage system can guarantee absolute security.

9. Cookies and similar technologies

Our store may use cookies and similar technologies necessary for its operation, security, preferences, analytics and, where applicable, other purposes.

The cookie and privacy settings available in Shopify may allow certain privacy and cookie preferences to be managed. The available options depend on our store configuration and the tools we use.

Where consent is required for certain non-essential cookies or technologies, it will be requested through the appropriate mechanisms.

10. Children’s privacy

Our store is not specifically directed at minors.

We do not knowingly collect personal data from minors without an appropriate lawful basis.

11. Changes to this policy

We may update this Privacy Policy as necessary to reflect changes in our store, the services we use or applicable legal obligations.

The updated version will be published on this page with the date of the update.

12. Contact

If you have any questions about this Privacy Policy or the processing of your personal data, you can contact us:

Mascotas360s
Email: john@mascotas360s.es