Legal Notice — Mascotas360s

Last updated: 29 October 2026

1. Identification details

In accordance with Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, the following information about the owner of this website is provided:

Trading name: Mascotas360s

Owner: John Alejandro Correa López, a sole trader carrying on business as a self-employed individual.

Spanish tax identification number (NIF): 04244161V

Email: john@mascotas360s.es

Telephone: +34 624 76 43 42

Address: Paseo de la Convivencia, 4, Portal 1, 1C, 28850 Torrejón de Ardoz, Madrid, Spain

Website: https://mascotas360s.es

Business activity: e-commerce of pet products and accessories.

Mascotas360s is the trading name used by the owner, who manages the store and acts as the seller.

Some products may be prepared and shipped directly by external suppliers or logistics centres, including suppliers outside the European Union. This does not limit the seller’s statutory responsibilities.

2. Purpose of the website

The website allows users to find information about Mascotas360s, browse its catalogue and purchase pet products and accessories.

Its use is subject to this Legal Notice and the applicable conditions.

Purchases are governed by the Terms of Service and the store’s commercial policies.

3. Conditions of use

The user agrees to use the website lawfully and responsibly.

The following are not permitted:

• Engaging in fraudulent or unlawful activities.
• Introducing malicious software or accessing systems without authorisation.
• Impersonating others.
• Infringing intellectual or industrial property rights.
• Harming the store’s operation or the rights of third parties.

Mascotas360s may take proportionate and legally permitted measures to protect its services.

4. Intellectual and industrial property

Texts, images, logos, designs and other content may be protected by intellectual and industrial property rights.

The rights belong to the owner of Mascotas360s or their respective holders.

Their reproduction, distribution, adaptation or commercial use requires the appropriate permission, except for uses permitted by law.

5. Products and prices

We endeavour to keep characteristics, dimensions, availability and prices up to date.

Images may show differences in lighting or colour. This does not limit the right to receive a product that conforms to the advertised characteristics.

Prices are displayed in euros unless another currency is expressly indicated.

Information directed at consumers will show the total price, including applicable taxes. Additional charges will be disclosed before the order is confirmed.

Where a charge cannot reasonably be calculated in advance, its existence and how it will be determined will be disclosed beforehand, in accordance with applicable law.

Detailed conditions are set out in the Terms of Service.

6. Orders and payments

Orders are subject to the published purchase conditions and product availability.

Available payment methods will be shown during the purchase and may be processed by specialist providers.

The involvement of technology, logistics or product suppliers does not limit the consumer’s rights against Mascotas360s.

7. Shipping and delivery

We ship to European Union countries enabled in our store, subject to the availability of each product and the destination address.

Shipping availability may vary between products and variants. Available options for the address provided are displayed before completing the purchase.

We do not ship to the Canary Islands, Ceuta or Melilla. Territories with special tax or customs arrangements are available only when expressly enabled and their conditions are disclosed before payment.

We do not currently ship to countries outside the European Union.

Standard shipping is free with no minimum order to all enabled EU destinations. Availability and the total are shown before payment. Other services and costs require prior information and acceptance. Free transport does not mean tax exemption or acceptance of undisclosed customs charges.

For mainland Spain and the Balearic Islands, usual estimated delivery is 7–15 working days from confirmation, including preparation and transport. Saturdays, Sundays and public holidays are excluded. For other EU destinations, the product-and-destination delivery time will be disclosed before purchase confirmation; the Spanish estimate does not automatically apply. Agreed delivery times and statutory rights in case of delay remain protected.

8. Returns and guarantees

Consumers have the applicable statutory rights of withdrawal and guarantee.

As a general rule, they may withdraw within 14 calendar days following receipt, except where statutory exceptions apply.

Returns are received in Spain in accordance with the published procedure.

Defective or non-conforming products will be handled in accordance with consumers’ rights. The involvement of external suppliers does not remove the seller’s obligations.

See the Returns and Refunds Policy and the Terms of Service.

9. Liability

We endeavour to keep the website available, up to date and functioning correctly.

Errors, technical incidents or maintenance interruptions may occur. We will work to correct known incidents within our control.

This Legal Notice does not exclude any liability that cannot legally be excluded or restrict consumers’ rights.

10. External links

The website may include links to third-party social networks, platforms or services.

Those websites may have their own terms and policies. Mascotas360s does not necessarily control their content or availability.

This does not exclude any responsibilities legally incumbent on Mascotas360s.

11. Data protection

Personal data will be processed in accordance with the General Data Protection Regulation, applicable Spanish legislation and our Privacy Policy.

That policy explains the purposes, legal bases, recipients, retention and rights.

For enquiries or to exercise your rights, write to john@mascotas360s.es.

You may also complain to the Spanish Data Protection Agency where applicable.

12. Cookies

The website may use cookies and similar technologies for essential functions and other purposes.

Technologies requiring consent must be used in accordance with the visitor’s preferences.

Information about these technologies and preference management will be available in the relevant sections of the store.

13. Changes

We may update this Legal Notice to reflect changes in the business, its operation or regulatory requirements.

The current version will show its update date.

Changes will not prejudice users’ legally recognised rights.

14. Applicable law

Applicable Spanish and European Union legislation will apply.

Mandatory consumer protection rules and statutory rules on jurisdiction will be respected.

15. Contact

Trading name: Mascotas360s

Owner: John Alejandro Correa López

Spanish tax identification number (NIF): 04244161V

Email: john@mascotas360s.es

Telephone: +34 624 76 43 42

Address: Paseo de la Convivencia, 4, Portal 1, 1C, 28850 Torrejón de Ardoz, Madrid, Spain

Website: https://mascotas360s.es