Terms of service — Mascotas360s

Last updated: 29 October 2026

These terms govern access to and use of https://mascotas360s.es and purchases made through the store, without prejudice to consumers’ statutory rights.

1. Business identification

Mascotas360s is the trading name of John Alejandro Correa López, a self-employed sole trader and seller for purchases made in this store. Spanish tax number (NIF): 04244161V. Address: Paseo de la Convivencia, 4, Portal 1, 1C, 28850 Torrejón de Ardoz, Madrid, Spain. Email: john@mascotas360s.es. Telephone: +34 624 76 43 42. Website: https://mascotas360s.es. Activity: online retail of pet products and accessories.

2. Use of the store

Users must use the store lawfully and responsibly. Fraud, deliberately false information, harming other users and infringing third-party rights are prohibited. Correct and sufficient information must be provided to process orders, payments and delivery.

3. Products

Essential characteristics are those stated on each product page. We aim to show accurate descriptions, dimensions, materials, images and availability. Lighting or screen differences do not limit the right to goods conforming to what was advertised. If an item cannot be supplied after purchase, we will inform the customer and refund the corresponding amounts without undue delay. We will not substitute a different product without consent.

4. Prices and taxes

Prices are shown in euros unless another currency is expressly stated. Consumer information will show the total price including applicable taxes. Additional costs will be disclosed before order confirmation; where they cannot reasonably be calculated in advance, their existence and calculation method will be disclosed as required by law. Later price changes do not affect concluded orders. No additional charges will be imposed without express acceptance.

5. Purchasing and invoicing

Select products and variants, add them to the basket, check items, quantities and prices, enter contact and delivery details, choose a payment method, check the summary and correct errors, then complete the purchase using the button indicating an obligation to pay. You will receive electronic order confirmation. If a problem prevents completion, we will contact you with a solution consistent with applicable law.

We issue the receipts and invoices legally required. For invoice questions or to provide invoice details, email john@mascotas360s.es and identify the purchase. Invoices identify the legal owner; Mascotas360s may additionally appear. Consumers are entitled to a free paper invoice. Electronic invoicing requires express consent, which may be withdrawn by email.

6. Payments

Available payment methods are shown during checkout. Specialist providers may process payments. Mascotas360s does not directly request or store complete card details where those providers process them. Customers must use a valid, authorised payment method.

7. Delivery areas

We ship to European Union countries enabled in our store, subject to the availability of each product and the destination address.

Shipping availability may vary between products and variants. Available options for the address provided are displayed before completing the purchase.

We do not ship to the Canary Islands, Ceuta or Melilla. Territories with special tax or customs arrangements are available only when expressly enabled and their conditions are disclosed before payment.

We do not currently ship to countries outside the European Union.

8. Shipping charges and times

Standard shipping is free with no minimum order to all enabled EU destinations. Availability and the total are shown before payment. Other services and costs require prior information and acceptance. Free transport does not mean tax exemption or acceptance of undisclosed customs charges.

For mainland Spain and the Balearic Islands, usual estimated delivery is 7–15 working days from confirmation, including preparation and transport. Saturdays, Sundays and public holidays are excluded. For other EU destinations, the product-and-destination delivery time will be disclosed before purchase confirmation; the Spanish estimate does not automatically apply. Agreed delivery times and statutory rights in case of delay remain protected.

9. Receipt and delivery problems

Customers must provide a correct, complete address and report errors promptly to john@mascotas360s.es. We recommend checking goods on receipt; this creates no additional claim deadline or restriction of rights. Where we or our suppliers arrange transport on the store’s behalf, risk passes only when the consumer or a designated third party other than the carrier physically receives the goods. Contact us if tracking shows a delivery you did not receive.

10. Withdrawal and returns

Consumers generally have 14 calendar days after receipt to withdraw without giving a reason, subject to statutory exceptions. Notify your decision unequivocally by email or post to the owner’s address. The form in our Returns and Refunds Policy is optional; prior authorisation is not required. Unless we offer collection, you generally have another 14 calendar days after notice to send the goods.

Return to John Alejandro Correa López — Mascotas360s, Paseo de la Convivencia, 4, Portal 1, 1C, 28850 Torrejón de Ardoz, Madrid, Spain, not to the foreign supplier. For change-of-mind returns, the consumer pays direct return shipping costs if informed beforehand. No withdrawal penalty or restocking fee applies. The consumer is liable only for legally applicable diminished value from handling beyond what is necessary to establish nature, characteristics and functioning.

We refund amounts due, including applicable ordinary delivery charges, without undue delay and within 14 calendar days of withdrawal notice. Unless we offer collection, we may withhold payment until goods or evidence of dispatch are received, whichever is first. The supplement for a delivery option more expensive than the least costly ordinary option is not refundable. Refunds use the original payment method unless expressly agreed otherwise without cost to the consumer. See our Returns and Refunds Policy for details and exceptions.

11. Defective or incorrect products

Email john@mascotas360s.es identifying the purchase and problem; provide photos where necessary and possible. Applicable remedies may include repair, replacement, price reduction or termination with refund. Bringing goods into conformity is free, including necessary transport, labour and materials. Claims are neither limited to the 14-day withdrawal period nor conditional on prior supplier approval.

12. Statutory guarantee

Products have the applicable statutory guarantee of conformity. For new goods sold to consumers in Spain, general liability for lack of conformity lasts three years from delivery, subject to statutory rules. This is independent of withdrawal. Commercial policies do not limit statutory rights.

These conditions also apply to purchases for other enabled EU countries. Returns are received at the Torrejón de Ardoz, Madrid, Spain address stated in this policy. For withdrawal due to a change of mind, customers pay direct return costs when informed before purchase; cross-border costs may be higher. Free shipping does not mean free returns. For defective or non-conforming goods, Mascotas360s bears necessary costs legally payable by the seller. Mandatory rights and any more favourable statutory guarantee applicable in the consumer’s country of habitual residence remain protected.

13. Customer service and complaints

Email: john@mascotas360s.es. Telephone: +34 624 76 43 42. Postal address: Paseo de la Convivencia, 4, Portal 1, 1C, 28850 Torrejón de Ardoz, Madrid, Spain. Requests are handled within statutory obligations and time limits. Consumers may use public consumer bodies and the relevant legal dispute-resolution mechanisms.

14. Intellectual property

Text, images, designs, logos and other content may be protected by intellectual or industrial property rights. Commercial use requires the appropriate authorisation except where legally permitted. Third-party material belongs to its respective owners.

15. Data protection

Data needed for purchases, payments, delivery, invoices, enquiries and legal obligations is processed under our Privacy Policy. Commercial messages are sent where a valid legal basis exists. The policy explains purposes and rights.

16. Third-party services

We may use technology, payment, product and transport providers and link to external pages. They may have their own terms and privacy policies. Their involvement does not limit Mascotas360s’ responsibilities for purchases in this store.

17. Availability

We aim to keep the store available and working correctly. Maintenance or technical problems may cause interruptions; we will work to resolve them. This does not exclude liability that cannot lawfully be excluded.

18. Changes

We may update these terms to reflect business changes or legal requirements. The current version shows its update date. Changes do not retroactively affect previously concluded orders or rights unless legally appropriate.

19. Applicable law and jurisdiction

Applicable Spanish and EU law governs. Mandatory consumer protection and statutory jurisdiction rules are respected. Nothing seeks to deprive consumers of statutory rights.

20. Contact

Mascotas360s — John Alejandro Correa López. Spanish tax number (NIF): 04244161V. Email: john@mascotas360s.es. Telephone: +34 624 76 43 42. Address: Paseo de la Convivencia, 4, Portal 1, 1C, 28850 Torrejón de Ardoz, Madrid, Spain. Website: https://mascotas360s.es.